FAQ | Fullycharged

How much it costs to install a charger?

The Installation price is 1500AED which includes all electrical components (RCB, isolator, 3-phase cabling up to 5 meters, and 3-phase connection to main DB).

If the cabling is more than 5 meters, we charge 40 AED per meter.

If the cabling is underground, we charge 80 AED per meter.

Notes:

1. Installation price does not include charger price.

2. Installation price is fixed for all offered chargers.

3. Charger's prices differ based on model and type.

Prices above are VAT inclusive

How to get a quote for the installation?

To give you a quote, we need to see the place first, either by recording a short video showing the main DB up to the desired charging point in the garage or by scheduling a free site visit.

You may apply for a charger installation service without needing a site visit. All you have to do is fill out the request form and upload the video. We will review your application and send you a quote within 1 working day.

If you would like a free site visit, select “Free Site Visit” in the form. We will contact you to schedule the visit. (Note: Free site visit may take 5 working days depending on demand and address location).

Apply here:

Apply for Charger Installation

When do you advise to install the charger?

We advise installing the charger at least a month or 2 weeks before the car delivery for the following reasons:

- To avoid any delays due to high demand.

- To guarantee getting a charger in hand before it gets out of stock.

- To plan the scope of work on how to lay the cables and professionally do the charger installation.

Are you a certified Tesla installer?

Yes. Our firm is one of the approved Tesla charger installers. You may verify at Tesla website:

https://www.tesla.com/en_AE/support/find-electrician

What type of cable and breaker are you using in your installation?

We are using 4-core armored cable size 10mm along with earth cable size 6mm, brands like RR or DUCAB, all fitted inside PVC insulation.

We use residual circuit breaker RCB 40A along with waterproof isolator 40A, brand ABB or GEWISS.

How long does it take to install a charger?

It depends on the cabling distance. If the cabling is laid on the wall, it will take between 1 to 3 working hours. If the cabling is laid underground with civil works, it may take between 3 to 4 working hours. The job can be completed on the same day.

Is there warranty on the installation and the charger?

Yes. We offer 2 years warranty on installation, which covers any failures on the cabling and electrical components.

The charger warranty is 1-2 years (depending on the brand) which covers manufacturer defects on the product.

Note: if the product is installed by an electrician outside our firm, then we handle no responsibility on installation. In case the product was defected due to incorrect wiring, then the warranty will not cover product replacement.

When can I pay for the installation?

You can pay in advance, during the work, or after the work is completed within the same day.

What are the payment methods?

You can pay using a credit/debit card, cash, or online bank transfer.

Do I have to buy the Tesla wall connector from the dealer? Or you can provide it with the installation?

We can only provide a Tesla wall connector once the client provides a valid Tesla VIN number. We do not keep any stock of Tesla wall connectors with us because Tesla only sells their wall connectors to those who own a Tesla car.

If the wall connector is not available in-store at Tesla, we advise you to buy it online from Tesla's website. Once the charger is delivered to your house, we may do the installation immediately. You may buy the Tesla wall connector online here:

https://shop.tesla.com/en_ae/product/wall-connector

Apply for Charger Installation

Is the charger dust and water proof?

The charger has IP44 rating dust and water proof. It can withstand temperatures up to 50C. However, it is recommended to place the charger under sun shade. Direct sunlight during the summer season may affect the charger.

I don’t have shade in my parking area. Do you have any solution to protect the charger from the sun?

We can provide a safety enclosure for the charger to protect it from direct sunlight. It can also be locked to protect the charger from vandalism. The enclosure option is available in our store. Please visit our online store to view the details.

I bought a Porsche Taycan. Do I need to buy a charger?

Porsche Taycan does include a Porsche mobile charger that comes with the car. It can be used as a 3-phase fast charger, or in any domestic socket 220V by changing its adapter.

We can provide the installation of the Porsche mobile charger. However, If you would like to have a stationary charger at home while keeping the Porsche mobile charger for emergency use outside, you may buy one of our products in our online store.

Apply for Charger Installation

Do you sell the chargers only?

Yes, you may buy the chargers from our online store and ship them anywhere within the UAE, or you may pass by our shop in Dubai.

How long does it take to charge the car?

Charging speed depends on 3 things:

1. Charger power in kW

2. EV model and its maximum capability

3. EV battery size in kWh

Chargers come in various powers like 3kW, 7kW, 11kW or 22kW. On the other hand, every EV has its own capability in receiving the power. Some EVs cannot accept more than 7kW regardless of how much the charger can produce, and some EVs can accept 11kW or even 22kW. These limits are set by the EV manufacturer and cannot be changed.

For example, an EV has a battery size of 80kWh, capable of receiving 7kW max, and connected to a 22kW charger, then the charging speed will be 7kW only. We simply divide the battery size by the charging speed, and we get the number of hours to fully charge the battery:

80 ÷ 7 = 11.5 hours

How much does it cost to charge my car?

Electricity tariff rate differs between every emirate; also, it varies between citizens and expats.

Abu Dhabi: The tariff rate is 30 fils per kWh (for installed energy meter houses by ADDC). For example, Tesla Model 3 or Model Y has a battery size of 80kWh. The cost will be 0.3×80=24 AED per full charge.

Dubai: The tariff rate is 12.5 fils per kWh (for citizens red slab) and 38 fils per kWh (for expats red slab). For example, Tesla Model 3 or Model Y has a battery size of 80kWh. The cost will be 0.125×80=10 AED (for citizens) and 0.38×80=30.4 AED (for expats) per full charge.

For Sharjah and other Emirates: It is almost similar to Dubai with a few fils variation.

Would Tesla or Porsche chargers work on any other car?

Yes. Tesla or Porsche chargers may charge any other car and vice versa, as long as the charging port is the same type (Type 2).

I have a Tesla imported from the USA. Can I use the Tesla chargers that are available here?

US Spec Tesla has a different charging port. Therefore, Tesla chargers of our region will not fit the US imported Tesla, and there are no adapters to convert a US Tesla to Type2.

I live in a building apartment. Can I install a charger in my parking?

Installing a charger in a building is possible in very few cases, but it is conditional. Conditions differ from one building to another. First thing is to get permission and approval from building management.

Is the cost of installing a charger in a building similar to the villa installations?

No. it is not the same. It costs higher than installing in a villa. Since the charger will not be connected to the apartment meter, a separate energy meter is required for the charger to monitor its consumption. The cost for the energy meter is 800 AED.

Usually, the cabling will be much longer distance than in the villa depending on where’s the nearest electrical room from the desired parking. Also, the specifications in the building have to be to a certain standard such as GI conduits and cable trays. The cost per meter may reach up to 80 AED.

In case installing a charger in a building is possible, what is the procedure?

1. The tenant/landlord shall speak with the building management about his/her desire to install a charger in their parking lot.

2. The tenant/landlord shall get permission from the building management to make a site visit to the building to check the nearest electrical room and take the measurements.

3. After completing the site visit, our team will verify whether or not installing a charger is possible.

4. In case it is feasible, our team will submit a proposal to the building management showing a detailed method statement with drawings and figures. A quotation with the total cost will be sent to the tenant/landlord.

5. An agreement shall be made between the building management and the tenant/landlord, on how to handle the cost of the charger’s consumption. It is either by installing an energy meter and charging the tenant for the consumption based on the tariff rates, or by charging a fixed annual fee that covers a full year's consumption.

6. After the agreement between both parties, getting the approval from building management to install the charger, and approval from the tenant/landlord on the quotation, the installation will be scheduled, once a gate pass/work permit is issued by the building security to us to start the work.

The process usually takes from 20 to 30 working days, depending on how fast the building management may respond.

In case I move to a new house. Is it possible to move the charger? How much it costs?

Yes. It is possible to relocate the charger to another place. In fact, moving a charger to a new place requires more time and effort than a new installation. The cost depends on the following scenarios:

1. Remove the charger only, keep the old cabling as it is, and make new cabling in the new place; Cost will be similar to new standard installation charges.

2. Remove the charger along with old cabling, and the new place requires less cabling distance; Cost will be 1000 AED + any additional civil works + VAT.

3. The new place requires longer cabling than the old place; We cannot re-use the old cabling. Therefore the cost will be similar to new standard installation charges.

The old cabling is done underground; We cannot re-use the old cabling. Therefore the cost will be similar to new standard installation charges.

My house is currently under construction. Do I need to put the EV charger into consideration? Or shall I worry about it later?

It is highly recommended that the EV charging station should be part of the design of the house, to ensure that the electrical load of the house is capable and to avoid electrical constraints in the future.

I live in Abu Dhabi or Al Ain. Do I need to apply for ADDC meter first, or install the charger first? What is the procedure?

The first step is to install the charger, then apply for ADDC meter. To apply for ADDC meter, click here:

https://myapp.addc.ae/EVSERegistration/

To answer all related questions regarding ADDC regulations about EV charging, click here:

https://www.addc.ae/en-us/residential/_layouts/15/addc/faq.aspx?c=26

I have a normal electric plug in the garage. Is it possible to use it to connect the charger?

The normal electric plug cannot handle the required power of the charger. The charger requires higher power and thicker cables which cannot go through the conduits of the normal socket.

Is it possible to install a 3-phase charger on a single-phase connection, or it must be on a 3-phase connection?

Yes. A 3-phase charger can be installed on a single-phase connection, but that will limit the output power of the charger from 3kW to 7KW (slower charging speed). While if the charger is installed on a 3-phase connection, the power output will be from 11kW to 22kW (faster charging speed).

Can I install a supercharger at home?

It is not possible to install a supercharger at home. One supercharger requires 250kW of DC power, which is equivalent to the total load of 5 households together. The cost of installing one supercharger could reach half a million AED.

I bought a VW ID4 or ID6 imported from China. Can I charge it using Tesla chargers or any public charger in the UAE?

Imported cars from China has different charging port than the gulf-spec cars in the UAE. It needs an adapter to convert the charging port from GB/T to Type 2 to be able to charge anywhere in the UAE. You may buy the adapter from our online store.

Do you have an adapter for the VW ID4 or ID6?

Yes, we do have the adapter in stock. And you may buy it from our online store.